Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through Raj Bazaar, operated by Raj Enterprises, doing business through Raj Medical Store.

Our aim is to handle cancellation, return, replacement and refund requests fairly, transparently and in accordance with applicable laws and regulations.

1. Order Cancellation

Customers may request cancellation before an order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may not be possible. Any request will be reviewed based on the order status, product category and applicable legal requirements.

To request cancellation, please contact:

Phone: 8077575681
Email: gstraj3@gmail.com

If payment has already been collected for an order that is cancelled, any refund due will be processed according to this Policy and applicable law.

2. Refund for Cancelled Prepaid Orders

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated through the original payment method or another legally permissible method.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

We will provide reasonable assistance if a refund has been approved but has not been credited within the expected processing period.

3. Damaged Products

If a product arrives damaged, customers should contact us as soon as reasonably possible after delivery.

Please provide the following information where available:

Order number
Photographs of the outer package
Photographs of the damaged product
Unboxing video, if available
Description of the issue

After reviewing the complaint, we may offer an appropriate replacement or refund, subject to the product category and applicable laws.

Customers should not use a damaged, contaminated or potentially unsafe product.

4. Wrong Products

If a customer receives a product different from the product ordered, please contact us promptly with the order number and relevant details.

After verification, we will arrange an appropriate resolution, which may include replacement or refund, in accordance with applicable law.

5. Defective Products

If a product has a manufacturing defect or another eligible issue, customers should contact us with the order details and supporting information.

Depending on the nature of the issue and the applicable legal requirements, an appropriate remedy may include replacement or refund.

6. Medicines and Healthcare Products

For safety, hygiene and regulatory reasons, medicines and healthcare products that have been opened, used, tampered with or improperly stored after delivery may generally not be eligible for return.

However, this restriction does not remove any remedy required by applicable law. Requests involving a wrong product, damaged product, defective product, incorrect supply or another verified fulfilment issue will be reviewed individually.

Customers should contact us promptly if a medicine or healthcare product is received in an unacceptable condition.

7. Cosmetics, Personal Care and Hygiene Products

Return eligibility for cosmetics, personal care items and hygiene-sensitive products may depend on whether the product has been opened or used, the nature of the complaint and applicable laws.

Products that are damaged, defective, incorrect or materially different from their description will be reviewed for an appropriate resolution.

Any applicable statutory rights will remain unaffected by this Policy.

8. Cash on Delivery (COD) Orders

For COD orders, an online refund is not applicable before payment has been collected.

If an eligible COD order has been paid for and subsequently qualifies for a refund, customers may be asked to provide suitable bank or payment details.

Refunds will be processed using an appropriate payment method, subject to verification and applicable legal requirements.

9. Non-Delivery and Failed Delivery

If an order cannot be delivered because of an incorrect address, customer unavailability, refusal of delivery or another delivery issue, the shipment may be returned to the sender.

Refund eligibility will be assessed after reviewing the reason for non-delivery, the order status and any applicable shipping or return charges.

Any deduction will be consistent with the charges disclosed to the customer, the applicable policy and the law. No deduction will be made where prohibited by applicable law.

If a shipment is lost or fails to reach the customer for reasons attributable to the seller or delivery process, the complaint will be reviewed for an appropriate resolution.

10. Refund Processing Time

Once a refund is approved, we will initiate it through the original payment method or another appropriate method.

The actual credit time depends on the payment gateway, bank or financial institution.

If a refund is delayed beyond the expected processing period, customers may contact us with their order number and payment reference, if available.

11. Situations Requiring Review

A refund or return request may be declined where the claim is not eligible under the disclosed policy and applicable law, including certain cases involving:

Products opened or used without an eligible issue
Damage caused by the customer after delivery
Improper storage or handling after delivery
Incorrect delivery information supplied by the customer
Refusal of delivery without an eligible reason
Failure to provide reasonably necessary information to investigate a claim

Each request will be assessed on its individual facts. Nothing in this section excludes any refund, replacement or other remedy required by applicable law.

12. How to Request a Refund or Cancellation

To help us process your request, please provide:

Order number
Name used for the order
Registered mobile number
Reason for cancellation, return or refund
Relevant photographs or other supporting information, where available

We will review the request and contact you if additional information is reasonably required.

13. Contact Information

For cancellation, return, replacement or refund requests, please contact:

Legal Business Name: Raj Enterprises
Brand Name: Raj Bazaar
Store Name: Raj Medical Store
Owner / Proprietor: Suraj Pal
GSTIN: 05DSSPP4092Q2ZM

Business Address:
Raja Colony, Transit Camp,
Rudrapur, Udham Singh Nagar,
Uttarakhand – 263153, India

Phone: 8077575681
Email: gstraj3@gmail.com

Last Updated: October 2026