Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed through Raj Bazaar, operated by Raj Enterprises, doing business through Raj Medical Store.

1. Delivery Area

Raj Bazaar offers delivery across India, subject to courier serviceability, product availability and applicable laws and regulations.

Delivery may not be available in certain restricted or non-serviceable locations.

2. Order Processing

Orders are generally processed after order confirmation and payment verification, where applicable.

For Cash on Delivery (COD) orders, processing may require confirmation of the customer’s order and contact details.

Orders containing products that legally require a prescription will be processed only after the required prescription has been verified.

3. Estimated Delivery Time

Delivery timelines may vary depending on:

Delivery location and PIN code
Product availability
Prescription verification, where applicable
Courier and logistics services
Weather conditions and public holidays
Government restrictions or other unforeseen circumstances

The estimated delivery date shown during checkout is indicative and may change due to circumstances beyond our reasonable control. We will make reasonable efforts to fulfil orders within the estimated timeframe.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Where free shipping is offered, the applicable terms will be displayed on the website or during checkout.

Any Cash on Delivery charges, where applicable, will be disclosed before the customer places the order.

5. Customer Information

Customers must provide accurate and complete delivery details, including:

Full name
Active mobile number
House, flat or shop number
Street and locality
City and district
State
PIN code

Incorrect or incomplete information may cause delivery delays or failed delivery attempts.

6. Delivery Attempts

Our courier or delivery partner may attempt delivery at the address provided by the customer.

Customers should keep their mobile numbers active and remain available to coordinate with the delivery partner when necessary.

7. Failed Delivery and Return to Sender

Delivery may fail if the customer is unavailable, the address is incorrect, the phone number is unreachable, the customer refuses the shipment or the location is not serviceable.

If delivery fails, the courier may return the shipment to the sender in accordance with its applicable procedures.

Refunds, if applicable, will be processed according to our Cancellation & Refund Policy and applicable laws.

Any shipping or return charges will be handled in accordance with the applicable policy disclosed to the customer and applicable law.

8. Damaged or Tampered Packages

Customers are encouraged to inspect the outer packaging at the time of delivery.

If a package appears damaged, opened or tampered with, customers should contact us as soon as possible and provide the order number, photographs and other relevant details.

An unboxing video may be requested where reasonably necessary to investigate a claim, but the absence of a video will not automatically remove any rights available to the customer under applicable law.

9. Wrong, Missing or Defective Products

If a customer receives an incorrect product, a missing item or a product that is damaged or defective, the customer should contact us promptly with the order number and relevant details.

After verification, an appropriate resolution, such as replacement or refund, will be provided in accordance with our published policies and applicable laws.

10. Prescription Orders

Products that legally require a prescription will be dispatched only after verification of a valid prescription and any other legally required information.

We reserve the right to hold or cancel an order if the required prescription is missing, incomplete, invalid or legally unacceptable.

11. Delivery of Medicines and Healthcare Products

Medicines and healthcare products are supplied subject to applicable laws, licensing requirements, product availability and delivery serviceability.

Customers should follow the instructions on the product label and consult an appropriately qualified healthcare professional when necessary.

12. Order Tracking and Support

Where tracking information is available, customers may use the tracking details provided after dispatch to check the shipment status.

For delivery delays, failed delivery attempts or other shipping concerns, customers may contact our support team using the details below.

13. Contact Information

Legal Business Name: Raj Enterprises
Brand Name: Raj Bazaar
Store Name: Raj Medical Store
Owner / Proprietor: Suraj Pal
GSTIN: 05DSSPP4092Q2ZM

Business Address:
Raja Colony, Transit Camp,
Rudrapur, Udham Singh Nagar,
Uttarakhand – 263153, India

Phone: 8077575681
Email: gstraj3@gmail.com

Last Updated: October 2026